> For the complete documentation index, see [llms.txt](https://docs.euno.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.euno.ai/sources/business-intelligence/looker-integration/troubleshooting-looker-integration.md).

# Troubleshooting Looker integration

### "Invalid Looker Credential" when trying to connect Looker

To troubleshoot this issue, follow the steps:

1. Verify you correctly typed the Client ID and Client Secret in the "Configure Looker Integration" pop-up window.
2. If you're using IP whitelisting on your Looker instance, make sure Euno's public IP address is one of the rules in the whitelist. Follow Looker's guide [here](https://cloud.google.com/looker/docs/admin-panel-server-ip-allowlist#adding_a_new_rule). Euno's public IP address is `35.224.29.172`. Add a rule with:
   * **Type**: IP Address
   * **Value**: `35.224.29.172`
3. Confirm the API key user has permission to query Looker's `system__activity` model (required during source validation). The Admin role satisfies this requirement; for custom roles, include the `see_system_activity` permission. See [Using a custom Looker role](/sources/business-intelligence/looker-integration/using-a-custom-looker-role.md).

### Integration saves but LookML resources are missing

If Looks, Tiles, and Dashboards appear but views, explores, and lineage are missing:

1. Link a Git account with read access to your LookML repositories. See [GitHub](/setup-configuration/linked-accounts/github-integration.md) or [GitLab](/setup-configuration/linked-accounts/gitlab-integration.md).
2. Check **LookML Project Includes** and **LookML Model Includes** in Advanced Settings—overly narrow patterns can exclude projects or models.
3. If **Crawl LookML Only** is enabled, application-layer content (Looks, Tiles, Dashboards) is intentionally skipped.

### Users or groups are not observed

1. Confirm **Observe users** and **Observe groups** are enabled in Advanced Settings (they are enabled by default).
2. For custom Looker roles, ensure the permission set includes `see_users` (required for user and group observation). See [Using a custom Looker role](/sources/business-intelligence/looker-integration/using-a-custom-looker-role.md).


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